Citizen's Charter

1. Vision:

   Registration Department has a vision to provide transparent, speedy and reliable registration services to the citizen as per the predefined citizen charter through computerization of the services and to serve as a royal record keeper, taking up the digitisation of the legacy data and to keep it available to the citizen on web.

2. Mission:
   • The department is taking up the "registration anywhere in the districts" its mission.
   • Networking of all the registration offices in the state with APSWAN.
   • Scanning and digitisation of manual records for electronic preservation and eServices.
3. Objectives:
   • One of the main objectives is to protect the public and prevent fraud by conservation of evidence and publicity of the document.
   • Introducing transparent, speedy, reliable, efficient and consistent services of registration to the citizen.
   • To deliver the services across the counter.
   • To bring in maximum user friendliness.
   • Business process re-engineering the whole registration procedures.
4. Service Standards :

S.No	Main Services	Standard	Time frame	Name and contact details of Officer Responsible	Penalty (INR) (in Rupees)
1.	Registration of Document	After registration the document will be scanned, certified and returned to the parties	24 hours	Sub-Registrar	50/- per day
2.	Issue of Encumbrance Certificate and Certified Copies(through computer)	After conducting search of the computer record a certificate in a fixed format is issued to parties	1 hour	Jr. / Sr. Assistant	10/- per hour
3.	Issue of Encumbrance Certificate and Certified Copies (manual	After conducting search of the manual record a certificate in a fixed format is issued to parties	24hours	Jr. / Sr. Assistant	50/- per day
4.	Registration of Marriages	When bride and bride-groom sign in the register the Registration is completed and certificate issued	1 hour	Sub-Registrar	10/- per hour
5.	Reference of pending document to District Registrar	It shall be done by the Sub-Registrar in one day	1 day	Sub-Registrar	100/- per day
6.	Reference of pending document under scheme of 47-A	The Sub-Registrar has to visit the property under reference and on satisfying that proper value is not adopted makes a reference to the DR	7 days	Sub-Registrar	100/- per day
7.	Issue of Market Value	On application by the party, a computer generated value slip is issued	1 hour	Jr. / Sr. Assistant concerned	10/- per hour

B. Services offered at Chit Registrar office

S.No	Main Services	Standard	Time frame	Name and contact details of Officer Responsible	Penalty (INR) (in Rupees)
8.	Registration of agreement of chit	On presentation of the duly signed agreement it will be registered	3Days	Asst. Registrar of Chits	50/- per day
9.	Registration Commencement of Chit Group	After the agreement is registered and proper security is offered, chit gets commenced	3 Days	Asst. Registrar of Chits	50/- per day
10.	Filing of Amendments	As and when changes are brought to the Chit Office	24 hours	Asst. Registrar of Chits	10/- per hour
11.	Release of Security Deposit	After completion of the chit, ensuring that the payments are made to all the parties, security is released	3 days	Asst. Registrar of Chits	50/- per day
12.	Release of Security Deposit	After completion of the chit, ensuring that the payments are made to all the parties, security is released	3 days	Asst. Registrar of Chits	50/- per day

C. Services offered at District Registrar office

S.No	Main Services	Standard	Time frame	Name and contact details of Officer Responsible	Penalty (INR) (in Rupees)
13.	Deposit and Opening of sealed cover containing wills	On obtaining proof of the sealed cover and of the testator, deposit is accepted	1 hour	District Registrar	10/- per hour
14.	Disposal of pending documents	The DR has to go through the document and after coming to a conclusion gives clarification.	3 days	District Registrar	50/- per day
15.	Registration of Societies and Firms	The applications lodged shall comply with all regulations and are in proper formats.	3 days	District Registrar	50/- per day
16.	Issue of C.Cs and filing of amendments in r/o. Societies and Firms	Verifying that they are in proper shape, signed properly and relates to the existing record, they are taken on to the record	3 days	District Registrar	50/- per day
17.	Disposal of documents referred u/s.47-A	The DR has to make a field visit to the property referred, examine and determine the value	45 days	District Registrar	50/- per day
18.	Issue of Stamp Vendor license	When the application meets with the set guidelines license will be issued.	07 days	District Registrar	50/- per day
19.	Renewal of Stamp Vendor license	If there are no adverse remarks and the application is in proper shape it will be renewed	3 days	District Registrar	50/- per day
20.	Inspection of Notary record	Every year the notarial record will be verified to see whether the set in guidelines are followed	30 days	District Registrar	50/- per day

Services offered at O/o Commissioner and Inspector General

S.No	Main Services	Standard	Time frame	Name and contact details of Officer Responsible	Penalty (INR) (in Rupees)
21.	Issue of Franking license	When the application meets with the set guidelines license will be issued.	20 days	Commissioner and Inspector General	50/- per day
22	Renewal of Franking license	If there are no adverse remarks and the application is in proper shape it will be renewed	10 days	Commissioner and Inspector General	50/- per day

• 24 hours mean - 24 hours from end of the working day i.e., 5 P.M.
• Expiry of 24 hours mean - 5 P.M. of next working day

Grievance Redress Mechanism:

S.No	Grievance Type Services	Helpline number/Website url to lodge grievance	Name and Contact details of Grievance Officer	Time frame for response	Timeframe for redress
1	Relating to the activities at Sub-registrar Office	www.registration.telangana.gov.in	District Registrar of that district	1 hour	24 hours
2.	Relating to the activities at District registrar Office	www.registration.telangana.gov.in	Deputy Inspector General concerned	1 hour	Depending up on the service standards
3	Relating to the activities of Deputy Inspector General	www.registration.telangana.gov.in	Commissioner and Inspector General	1 hour	7 days

Stakeholders

S.No	Stakeholder	Relation with the stakeholder
1	APREDA	They bring to the notice of the department about the market value trends in the State
2.	CREDAI	They bring to the notice of the department about the market value trends in the State
3	FAPCCI	They bring to the notice of the department about the market value trends in the State

Responsibility Centres and Subordinate Organizations

S.No Responsibility Centre/Subordinate Organisations Name of Officer Landline number Mobile Number e-mail for redress Address 1 Sub-Registrar List of all the officers enclosed List enclosed List enclosed List enclosed List enclosed 2 District Registrar List of all the officers enclosed List enclosed List enclosed List enclosed List enclosed 3. Deputy Inspector General List of all the officers enclosed List enclosed List enclosed List enclosed List enclosed

Indicative expectations from service recipients

Registration of a document:

• The document shall have to be clearly typed or handwritten so as to be eligible and suitable for scanning.
• The requisite fee and the duty shall be paid prior to the presentation of the document.
• Required annexures to accompany a document shall be enclosed like Annexure-IA in the case of registration of a house, Section 32-A form (Photo and Thumb impression form), ID Proof of the parties and witnesses, link documents etc,.
• Municipal tax receipts (for houses) and ROR pattadar pass books and title deeds (for agricultural lands)
Encumbrance certificate:
• Registration document showing the schedule property helps in the input of proper details. Similarly the ROR Title deed and Pattadar Pass Book shows the correct survey number and sub-division number.
Certified Copy:
• The correct details of document number and if possible the names of the parties to the documents are expected for identifying the document properly.
Stamp Vendor License:
• Certificates showing educational qualifications, age proof, residence proof, solvency and conduct certificates.

Month and Year for the next review of the Charter:

This Citizens Charter is prepared by the Department on 15th day of July, 2013




VINOD K.AGRAWAL
PRINCIPAL SECRETARY TO GOVERNMENT