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GOVERNMENT OF ANDHRA PRADESH

ABSTRACT

Revenue (Registration and Stamps) Department - Governance for results - Implementation of revised Citizens Charter as per the recommendation of the 2nd Administrative Reforms Commission - Orders Issued.


REVENUE (REGISTRATION.I) DEPARTMENT

G.O.Rt.No. 1094

Dated 12.07.2013

Read the following:

  1. From Joint Secretary to Government, G.A.(GPM&AR) Department, D.O.Lr.No.36447/GA(GPM&AR)/2003-9, dt.07/05/2011.
  2. Govt.Memo.No.19497/Regn.I/A2/2011-1, dt.24/05/2011 and 17/1/2012.
  3. From the C&I.G.(R&S) Lr.No.G1/8056/2011, dt.13/4/2012 and 3/4/2013.
  4. ....

ORDER:

  1. In the reference 1st read above, the G.A. (GPM&AR) Department have sent the recommendations of the Second Administrative Reforms Commission for implementation of Citizens Charters and requested to review the status with the Heads of Departments and initiate action to update and revise the Citizen Charters on the basis of recommendation of the Administrative Reforms Commission.
  2. In the reference 3rd read above, the Commissioner and Inspector General(R&S) has furnished the revised Citizen Charter as per the Guidelines of Centre for Good Governance for quick disposal of public services.
  3. Government after thorough examination of the existing Citizen Charter and keeping in view the guidelines of Centre for Good Governance, hereby revise the Citizen Charter in different layers of the department and fix the time limits for providing speedy and quality service to the registering public.
  4. The revised Citizen Charter is annexed with this G.O.
  5. The Commissioner and Inspector General(R&S), Hyderabad shall take necessary further action in the matter, accordingly.

(BY ORDER AND IN THE NAME OF THE GOVERNOR OF ANDHRA PRADESH)

VINOD K.AGRAWAL

PRINCIPAL SECRETARY TO GOVERNMENT

To

The Commissioner and Inspector General (R&S), Hyderabad.

Copy to the G.A.(GPM&AR) Department.

Copy to the P.S. to M(R&S),

Copy to the P.S. to Prl.Secy.,

Copy to the SF/SC

//FORWARDED::BY ORDER//

SECTION OFFICER

Citizen's Charter

About Department:
  1. Vision:

    Registration Department has a vision to provide transparent, speedy and reliable registration services to the citizen as per the predefined citizen charter through computerization of the services and to serve as a royal record keeper, taking up the digitisation of the legacy data and to keep it available to the citizen on web.

  2. Mission:
    • The department is taking up the "registration anywhere in the districts" its mission.
    • Networking of all the registration offices in the state with APSWAN.
    • Scanning and digitisation of manual records for electronic preservation and eServices.
  3. Objectives:
    • One of the main objectives is to protect the public and prevent fraud by conservation of evidence and publicity of the document.
    • Introducing transparent, speedy, reliable, efficient and consistent services of registration to the citizen.
    • To deliver the services across the counter.
    • To bring in maximum user friendliness.
    • Business process re-engineering the whole registration procedures.
  4. Service Standards :
  5. S.No Main Services Standard Time frame Name and contact details of Officer Responsible Penalty (INR) (in Rupees)
    1. Registration of Document After registration the document will be scanned, certified and returned to the parties 24 hours Sub-Registrar 50/- per day
    2. Issue of Encumbrance Certificate and Certified Copies(through computer) After conducting search of the computer record a certificate in a fixed format is issued to parties 1 hour Jr. / Sr. Assistant 10/- per hour
    3. Issue of Encumbrance Certificate and Certified Copies (manual After conducting search of the manual record a certificate in a fixed format is issued to parties 24hours Jr. / Sr. Assistant 50/- per day
    4. Registration of Marriages When bride and bride-groom sign in the register the Registration is completed and certificate issued 1 hour Sub-Registrar 10/- per hour/td>
    5. Reference of pending document to District Registrar It shall be done by the Sub-Registrar in one day 1 day Sub-Registrar 100/- per day
    6. Reference of pending document under scheme of 47-A The Sub-Registrar has to visit the property under reference and on satisfying that proper value is not adopted makes a reference to the DR 7 days Sub-Registrar 100/- per day
    7. Issue of Market Value On application by the party, a computer generated value slip is issued 1 hour Jr. / Sr. Assistant concerned 10/- per hour
    B. Services offered at Chit Registrar office
    S.No Main Services Standard Time frame Name and contact details of Officer Responsible Penalty (INR) (in Rupees)
    8. Registration of agreement of chit On presentation of the duly signed agreement it will be registered 3Days Asst. Registrar of Chits 50/- per day
    9. Registration Commencement of Chit Group After the agreement is registered and proper security is offered, chit gets commenced 3 Days Asst. Registrar of Chits 50/- per day
    10. Filing of Amendments As and when changes are brought to the Chit Office 24 hours Asst. Registrar of Chits 10/- per hour
    11. Release of Security Deposit After completion of the chit, ensuring that the payments are made to all the parties, security is released 3 days Asst. Registrar of Chits 50/- per day
    12. Release of Security Deposit After completion of the chit, ensuring that the payments are made to all the parties, security is released 3 days Asst. Registrar of Chits 50/- per day
    C. Services offered at District Registrar office
    S.No Main Services Standard Time frame Name and contact details of Officer Responsible Penalty (INR) (in Rupees)
    13. Deposit and Opening of sealed cover containing wills On obtaining proof of the sealed cover and of the testator, deposit is accepted 1 hour District Registrar 10/- per hour
    14. Disposal of pending documents The DR has to go through the document and after coming to a conclusion gives clarification. 3 days District Registrar 50/- per day
    15. Registration of Societies and Firms The applications lodged shall comply with all regulations and are in proper formats. 3 days District Registrar 50/- per day
    16. Issue of C.Cs and filing of amendments in r/o. Societies and Firms Verifying that they are in proper shape, signed properly and relates to the existing record, they are taken on to the record 3 days District Registrar 50/- per day
    17. Disposal of documents referred u/s.47-A The DR has to make a field visit to the property referred, examine and determine the value 45 days District Registrar 50/- per day
    18. Issue of Stamp Vendor license When the application meets with the set guidelines license will be issued. 07 days District Registrar 50/- per day
    19. Renewal of Stamp Vendor license If there are no adverse remarks and the application is in proper shape it will be renewed 3 days District Registrar 50/- per day
    20. Inspection of Notary record Every year the notarial record will be verified to see whether the set in guidelines are followed 30 days District Registrar 50/- per day
    Services offered at O/o Commissioner and Inspector General
    S.No Main Services Standard Time frame Name and contact details of Officer Responsible Penalty (INR) (in Rupees)
    21. Issue of Franking license When the application meets with the set guidelines license will be issued. 20 days Commissioner and Inspector General 50/- per day
    22 Renewal of Franking license If there are no adverse remarks and the application is in proper shape it will be renewed 10 days Commissioner and Inspector General 50/- per day
    • 24 hours mean - 24 hours from end of the working day i.e., 5 P.M.
    • Expiry of 24 hours mean - 5 P.M. of next working day
  6. Grievance Redress Mechanism:
  7. S.No Grievance Type Services Helpline number/Website url to lodge grievance Name and Contact details of Grievance Officer Time frame for response Timeframe for redress
    1 Relating to the activities at Sub-registrar Office www.registration.telangana.gov.in District Registrar of that district 1 hour 24 hours
    2. Relating to the activities at District registrar Office www.registration.telangana.gov.in Deputy Inspector General concerned 1 hour Depending up on the service standards
    3 Relating to the activities of Deputy Inspector General www.registration.telangana.gov.in Commissioner and Inspector General 1 hour 7 days
  8. Stakeholders
  9. S.No Stakeholder Relation with the stakeholder
    1 APREDA They bring to the notice of the department about the market value trends in the State
    2. CREDAI They bring to the notice of the department about the market value trends in the State
    3 FAPCCI They bring to the notice of the department about the market value trends in the State
  10. Responsibility Centres and Subordinate Organizations
  11. S.No Responsibility Centre/Subordinate Organisations Name of Officer Landline number Mobile Number e-mail for redress Address 1 Sub-Registrar List of all the officers enclosed List enclosed List enclosed List enclosed List enclosed 2 District Registrar List of all the officers enclosed List enclosed List enclosed List enclosed List enclosed 3. Deputy Inspector General List of all the officers enclosed List enclosed List enclosed List enclosed List enclosed
  12. Indicative expectations from service recipients
  13. Registration of a document:
    • The document shall have to be clearly typed or handwritten so as to be legible and suitable for scanning.
    • The requisite fee and the duty shall be paid prior to the presentation of the document.
    • Required annexures to accompany a document shall be enclosed like Annexure-IA in the case of registration of a house, Section 32-A form (Photo and Thumb impression form), ID Proof of the parties and witnesses, link documents etc,.
    • Municipal tax receipts (for houses) and ROR pattadar pass books and title deeds (for agricultural lands)
    • Encumbrance certificate:
    • Registration document showing the schedule property helps in the input of proper details. Similarly the ROR Title deed and Pattadar Pass Book shows the correct survey number and sub-division number.
    • Certified Copy:
    • The correct details of document number and if possible the names of the parties to the documents are expected for identifying the document properly.
    • Stamp Vendor License:
    • Certificates showing educational qualifications, age proof, residence proof, solvency and conduct certificates.
  14. Month and Year for the next review of the Charter:
  15. his Citizens Charter is prepared by the Department on 15th day of July, 2013 and this will be revised on or before14th day of July, 2015.


    VINOD K.AGRAWAL
    PRINCIPAL SECRETARY TO GOVERNMENT